A little help along the way
Let’s get you
back to your
adventure.
Something not quite right? Find a little help below or get in touch with us.
Talk to us
A little light. A helping hand.The app is not working
- Close and reopen The Light in Me.
- Check your internet connection for account, Circle, food search, voice, photo, or purchase features.
- Install the latest The Light in Me and iOS or Android system updates.
- Restart your phone.
Before deleting the app: device-only progress may be lost. If you can open The Light in Me, sign in and confirm that backup has completed first.
Sign-in code or account problem
Check that the email address is correct, then look in spam or junk. Request a new code if the old one expired. Never send a sign-in code to support or another person.
For signed-in devices, open Menu → Profile → Account & devices. You can review or revoke a device you do not recognise.
Health, scanning, microphone, or notifications
On iPhone, open Settings, find The Light in Me, and review the permission you need; Apple Health access can also be changed in Health. On Android, use Settings → Apps → The Light in Me for microphone and notification access, and Health Connect → App permissions → The Light in Me for Health Connect. Barcode and receipt scans use Google or system-owned scanner screens, and photo capture uses the system picker, so The Light in Me does not request Android camera permission.
If you keep a permission off, available manual features should still work. The Light in Me cannot read data or show notifications that your phone has not authorised.
Photo, voice, or food search failed
Check your connection and try once more. For a meal photo, use good light and keep the food visible. For voice, speak clearly for no more than 30 seconds. Always review a suggestion before saving it.
If a provider feature is unavailable or your allowance is used, you can continue with manual food and progress entry.
Subscription or purchase help
Use Restore Purchases in The Light in Me if an eligible purchase is missing. Use the same Apple Account on iPhone or Google Account on Android that made the purchase, and sign in to The Light in Me account originally linked to it.
Apple or Google handles billing, cancellations, and refunds. Manage an Apple purchase in Apple Subscriptions or a Google Play purchase in Google Play subscriptions. Deleting The Light in Me or your The Light in Me account does not cancel either subscription.
Rescue Circle problem
Sharing starts off and can be changed per friend. You can mute, remove, or block someone from the Circle controls. Contact us if someone is harassing, pressuring, impersonating, or threatening you.
Export or delete your account
Signed-in users can open Menu → Profile → Account & devices to export account information or permanently delete the account after a fresh ownership check.
Account deletion removes direct identity, signed-in devices, sessions, backups, social records, push tokens, and entitlements as explained in the Privacy Policy. Some limited legal, security, billing, or backup records may remain for their stated retention period.
Device-only progress is separate. Use the local-data option in the app if it is shown, or delete the app to remove The Light in Me data stored only on that phone. Android backup and device transfer are disabled for The Light in Me; iPhone removal may still be subject to the device's iCloud backup behaviour. Apple Health and Health Connect information remains under your control in the relevant health provider.
Important: deleting the app or account does not cancel an App Store or Google Play subscription. Cancel it with the store that bills you before deleting the account; a continuing purchase cannot be attached to a newly created The Light in Me account.
Contact support safely
Email poshtunnel@gmail.com. To help us investigate, include:
- The Light in Me app version and build number;
- your phone model and iOS or Android version;
- what you expected and what happened;
- the approximate date and time; and
- a screenshot only if it contains no sensitive information.
Do not send passwords, sign-in codes, API keys, identity documents, Apple Health or Health Connect exports, medical records, receipts, full food history, private inventory, body photos, or other sensitive content.
Accessibility and security
Tell us what accessibility feature you use and which screen is difficult. We welcome clear, practical feedback.
To report a possible security issue, email poshtunnel@gmail.com with “The Light in Me security report” in the subject. Do not include live credentials or sensitive personal information in the first message.